What to do when your Samsung mobile does not recognize your fingerprint

What to do when your Samsung does not recognize your fingerprint.

Fingerprint along with facial recognition are two most used biometric security methods on mobile devices today. Samsung was one of the first manufacturers to implement these technologies in its smartphones so that its users can Unlock your devices faster without sacrificing security. But, what happens with these technologies is that, sometimes, your Samsung mobile does not always recognize your fingerprint.

Samsung unlock methods

Pattern unlock.

Pattern unlock.

Before teaching you what to do when your Samsung mobile does not recognize your fingerprint, let's learn a little about this technology and other methods that Samsung has to unlock your device.

Samsung first introduced the fingerprint sensor on your Galaxy S5 in 2014. Since then, the company has been perfecting this technology, incorporating it on the front, side or under the screen of its most recent devices.

Fingerprint unlocking is not the only method available on Samsung devices. There are other security methods, such as facial recognition, pattern, PIN or password. These alternative methods can be useful in case the fingerprint sensor is not working properly.

What you should do when your Samsung mobile does not recognize your fingerprint

Fingerprint lock.

Fingerprint lock.

  • Check the screen saver: Check that the screen protector or touch screen in the fingerprint sensor area is not scratched, damaged or dirty. Screen protectors from manufacturers not authorized by Samsung may affect fingerprint recognition performance.
  • Clean your fingers and the sensor: Both your fingers and the fingerprint sensor area must be clean and dry. Prints that are too dry or wet can make recognition difficult.
  • Place your finger correctly: Place your entire finger on the fingerprint sensor and hold it for a long enough time. Don't remove your finger too quickly.
  • Change the angle or add a new footprint- If your fingerprint does not match the registered data, try changing the finger angle or adding a new fingerprint.
  • Register multiple fingerprints: Samsung allows you to register up to four different fingerprints. This can help you in case of injuries or changes to your fingers.
  • Check wireless charging: During wireless charging, the electrical waves emitted may affect fingerprint recognition. Try when the device is not charging wirelessly.
  • Set up alternative security methods- If the fingerprint sensor still does not work correctly, set up alternative security methods, such as a PIN, password, or pattern, to unlock your device.

If after following these steps the problem persists, we recommend contacting Samsung support for further assistance.


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