Xiaomi smartphones have a very recurring error that you have surely already noticed, and that is that Sometimes we cannot listen correctly to the audios that we receive through the WhatsApp app.
Yes, you are not the only one, this same failure has been experienced by millions of people, which is why, in Mobile Forum, we wanted to bring a solution to the public. doWhy WhatsApp audios are not heard on Xiaomi and how to fix it definitively? We explain it to you in this article.
Why can't WhatsApp audios be heard on Xiaomi?
The fault in question is not entirely that the audios cannot be heard, since the horns work correctly, but that, sometimes, when we try to listen to a WhatsApp audio, the screen goes black. Why does this happen? The most likely reason is that the proximity sensor of your Xiaomi is very sensitive.
We explain: the function of the Xiaomi proximity sensor is to detect when we bring the mobile closer to our face to turn off the screen, preventing us from accidentally marking the screen with our ear. You can check it on another phone of the same brand that does not present this fault: call a friend and hold the smartphone close to your ear, the screen will turn off. The same thing happens if you bring your hand closer to the top edge of the screen, where the camera and speaker are located.
However, sometimes the proximity sensor is activated even when we do not put anything in front of it, which means it has a software or hardware defect or that it is poorly calibrated. Next, we show you how to correct this problem.
Solution: WhatsApp audios are not heard on Xiaomi
First, make sure you don't bring the smartphone close to your ear when listening to audio or make a call, remember that this will activate the Xiaomi proximity sensor. It also avoids swiping your finger along the top edge of the screen (we can accidentally activate the proximity sensor if we try to open notifications, for example).
Now, if even following these recommendations you still can't hear WhatsApp audio on your Xiaomi normally, we recommend trying the following solutions:
Recalibrate the proximity sensor
A poor calibration of the proximity sensor is usually the reason why WhatsApp audios cannot be heard correctly. So, if you are facing this error, our first suggestion is recalibrate the proximity sensor of your Xiaomi following the next steps:
- Open the phone app on your smartphone.
- Dial the code * # * # * # * # 6484. The CIT menu will open.
- Press the 3 points in the upper right corner and tap on «Additional tools».
- Choose "Proximity Sensor Calibration».
- Bring your hand close to the sensor on the top edge of the phone to start the calibration. You should see the number go from 5.0 to 1.0.
- Press on Calibrate. If you have done it correctly, the message «Calibration passed«.
- Tap on «Passport«.
Completely disable the proximity sensor
Another solution that we recommend trying when WhatsApp audios are not heard on Xiaomi would be completely disable the proximity sensor. Note however that if you do this, the screen will no longer automatically turn off when you hold your phone to your ear during calls, so you'll need to do it manually by pressing the power button.
Now, to disable this option, follow these steps:
- Open the app Xiaomi Settings.
- Go to Apps > System app settings > Call settings > Incoming call settings.
- You will find the proximity sensor option activated. Turn it off.
Other possible solutions
The above solutions should be enough to fix this glitch, however sometimes this is not the case. In these cases, there are other possible workarounds that could fix the Xiaomi error.
Restart
A simple reboot can help clear memory, restore system processes, and fix a variety of software-level glitches. And, although it seems an unconventional solution, restart can put an end to the problem when you can't hear WhatsApp audios on Xiaomi normally.
To restart your smartphone you just have to press and hold the power button for a few seconds and then tap on Restart in the options that appear.
Reset factory settings
Like the reboot, factory reset can fix any bug or system error why WhatsApp audios are not heard on Xiaomi normally. However, of course, this method will erase all your data, so we recommend keeping system backups.
If you want to try to fix the error by doing a Xiaomi factory data reset, follow these steps.
- Enter the configuration menu of your Xiaomi.
- Enter to About phone > System updates > More options > Factory reset.
- Finally, select “Delete all data” and wait for the smartphone reboot to complete.
Take your phone to technical service
If none of the above methods have worked, chances are the sensor or maybe another component has been physically damaged and needs to be replaced with something else. For this reason, as a last measure, we recommend that you take your Xiaomi to the technical service so that a professional can check the fault.
Conclusion
Can not listen to whatsapp audios correctly It is a problem that affects the majority of Xiaomi clients, and that is caused by its characteristic proximity sensor. Fortunately, there are quite a few simple and effective ways to attack this error, as we have presented in this article, and we hope that one of these options was able to put an end to the problem that your smartphone presented.