Amazon is one of the most reliable online retail services in the world. In turn, it is one of the most popular in North America, South America, Europe and other parts of the world. However, although it has a delivery effectiveness of almost 100%, sometimes unforeseen events or situations often occur that cause the purchased package to appear on the Amazon website as delivered when in fact it has not been.
If this happens to you now, you are in the right place, since here we tell you why this happens and what you can do about it, since it may be a mistake or be the result of some of the circumstances that we point out below.
There may be several reasons why Amazon has indicated that it has already delivered your package when in fact it has not. These are:
Amazon's "delivered" indicator has been advanced and the package is in the process of being delivered
It may be that the Amazon shipping indicator has advanced and you see that the package has been delivered, when in fact it has not and it is still in the process of being delivered to the previously registered address. If this is the case, wait up to 48 hours for the package to arrive at the address you indicated, since Amazon indicates that the "delivered" status can appear up to two days before. Similarly, during that time, you can contact customer service through Amazon. You can also constantly check how the delivery of the order is going through this link.
On the other hand, if several days pass and you still do not receive the package, it may not be due to an indicator error, so there would be nothing to claim from Amazon (in the event that Amazon has delivered the package to the correct address), and the problem lies in the following that we indicate below.
Someone received the package for you
If Amazon indicates that it has already delivered the package, someone else may have received it for you. This is even more likely if you live in a building and there is a receptionist or security guard at the entrance. If so, try contacting them to ask if they got the package.
On the other hand, if you do not live in a building or apartment, but your address is a house and you have a mailbox, check it, since it is also likely that the package was left there by Amazon. Similarly, if you live in an apartment, you may also have a mailbox.
Check if the shipping address you entered is correct
Maybe you entered a different address than the one you wanted at the end or, well, you made some minimal error that confused the carrier and this, consequently, has delivered the package to another address. So check the address via this link and check that this is correct, in order to rule out this problem. If it is not the correct one and the package has already been delivered, go to the wrong shipping address and try to contact the person who received the package or find out if it was delivered to a mailbox, but without breaking the laws of privacy, postal services, shipments and correspondence, it is worth noting.
Amazon sent the package, but never delivered it because no one received it
Amazon would not have delivered the package, despite trying to do so. Perhaps the indicator indicates that it did, but the package was probably returned to Amazon warehouses, which is why the shipment and delivery of the same would have been rescheduled, either for another hour or any other day.
If so, you can contact Amazon customer service and check if this really happened.
Contact the carrier
Amazon has several carriers to deliver its products. Through this link, you can access the contacts of all the carriers that work with Amazon. There you will find their phone numbers, customer service hours and the respective links for each one to track shipments and packages purchased on Amazon.
If your order has been processed by a third-party or Marketplace seller and not by Amazon, you can contact them through these two links: third-party seller and Marketplace seller.
Contact Amazon Customer Service
In all the cases already exposed, It never hurts to contact Amazon customer service directly. However, if you haven't done so yet, this is the last option to try. If it is due to an Amazon error and the package has "disappeared", you can reach an agreement with them, either for a refund or a reshipment.