In Temu you find low prices and products of all kinds. This makes the platform very attractive, which has led to it becoming very popular. It has also become fertile ground for scammers who seek to take advantage of buyers. If you are a Temu user and want to avoid being a victim of scams, see our guide.
This is how you can avoid scams in Temu
Verify the authenticity of messages
Always verify the authenticity of any message you receive that leads you to assume it comes from Temu or related messaging companies. There is a very typical scam that involves receive a message saying that an attempt has been made to deliver your package and that you need to confirm your details or make an additional payment for delivery. If you receive such a message, do not click on any links before verifying the information in the Temu application itself.
Do not share sensitive information
Temu, like any other legitimate shopping platform, will never ask you to enter sensitive information such as your credit card number or personal information via a link in a message. If you are ever asked for this type of information, immediately suspect a possible scam.
Use the app to track orders
To avoid scams, use the Temu app to track orders.
You can verify that the information about your order is correct by completing the tracking from the Temu application itself. If you receive a message or email saying that your order is on hold or needs to be confirmed, open the app and check the status of your order from there. Legitimate notifications will appear in the “Your Orders” section, not through other means.
Review shipping and return policies
Knowing how the company handles these processes can help you identify any communications that do not align with its established practices. For example, Temu does not usually ask for additional payments for package redelivery, so be careful with that.
Analyze message details
Scam messages often have warning signs that you can spot if you pay attention. Check grammar and spelling. Errors in these aspects may indicate attempted fraud. Also see if the courier company mentioned in the message matches the one Temu actually uses for your deliveries. For example, if you always receive your packages through JT Express, a message that mentions DHL may be suspicious.
Contact Temu directly
If you have any questions about the authenticity of a message or the status of your order, do not hesitate to contact customer service directly. Temu customer service through official channels. Never use the links that appear in suspicious messages to do so.
Keep your personal information safe
Never provide personal information on unofficial websites or forms. Excessive collection of personal information may be a sign that you are being targeted by fraud. Scammers almost always ask for more information than necessary in order to steal your identity or clone your credit card.
Educate your friends and family to prevent them from falling into Temu scams too.
Don't keep this valuable information to yourself. Share your knowledge about these tactics from scamming friends and family can help protect them. The more informed we all are, the less likely we will be to fall into the traps of scammers.
Report suspicious activities
If you find a message or website that appears to be a scam, report it to Temu and the relevant authorities. Your report can help prevent Other people may fall victim to similar scams.
Use secure payment methods
Use payment methods that offer fraud protection, such as credit cards that have refund policies in case of unauthorized purchases. Avoid using direct transfers from your bank account for online purchases.