Netflix is the most popular streaming platform in Spain, used on all kinds of devices as well. Since we can access our account on the phone, tablet, computer or on the television. As with any app of this type, there are times when Netflix does not work. When this happens, many users don't know what to do.
Next we tell you what can we do when netflix is not working. The normal thing when the streaming app stops working or has problems is that there is some code on the screen, so that we can see what we have to do based on the code that appears at that moment. This makes it simpler to fix this problem. Below we tell you more about them.
Netflix Error Codes
As we have mentioned, When Netflix does not work, a code usually appears on the screen. This error code usually indicates that there is a failure in a specific component or process, so depending on the code that comes out, we must try something different in the app. Then we leave you with a list of error codes that Netflix usually shows us, explaining what has to be done in each specific case.
UKNWN bug
This code is one of the most frequent in the app and is usually accompanied by the message “These titles cannot be accessed at this time. Try again later". This message comes out normally because the information on the device needs to be updated. Therefore, you will only have to log out of your account and then log in again for everything to work fine again.
error 1003
Code 1003 is accompanied by a message that says “Unable to play movie. Try again later". This comes out on any device where you use the app and it usually exits when the app is not updated. So your task in this case is going to be to make sure to update the app or check if you use its most recent version already.
error 1004
This is an error code that has no solution yet. If Netflix does not work and you get this code on the screen of your device, it is best that Contact the firm's customer service, since they can tell you what you have to do in this regard. They usually help well when this code appears on the screen.
Error DVT-801
This is a code that usually appears when we have connection problems to access Netflix. It is something that can come out on any device really. Therefore, we can check if we have problems with the speed of the Internet. In addition, we can also delete cookies or cache of the app if this code appears on the screen.
Bug NW-2-5
This is a code that normally appears on computers. It usually comes out when content cannot be played in question correctly. The normal thing is that the device has had a connection problem with the home network. Either because the connection has dropped or the device has been disconnected from the network. So it is good to check your internet connection and if necessary restart the router to get it working fine again.
H7353 bug
This error will appear when the information stored on the computer needs to be updated. Check to see if you have any pending Windows updates at the time (and install the same if so). in addition to restarting the Netflix application you are using or restarting your computer entirely.
Error 07363-1260-00000048
This is a code that exits if you are using Opera as your browser to enter Netflix. It comes out because we are using a version of the browser that is not compatible with the streaming platform. Therefore, we have to check if there is a new version of this browser available for our computer.
Error M7111-1331-5067
If you get this code on your computer, it is because there is a problem in a Google Chrome browser extension. Some extension you have installed is making it impossible to watch the series or movie you want. Although the problem is that it is not known at the beginning what is the extension causing this error in the app. So we have to disable each extension until we know which one is causing this error.
Error M7111-1331-2206
This is a bug you have to view with browser bookmarks. If you are using a dialer to enter Netflix, you may get this error message on the screen. It is best to access the web normally and therefore avoid accessing the shortcut from the bookmarks bar.
Error M7121-1331-P7
This is an error that tells us that Netflix does not work in the browser we are using. It's a compatibility code, so we're currently using a browser that doesn't work with the streaming app, so we're going to have to find a different browser to log into our account or update the browser we're using. It is a code that can be output with any browser on the market.
UI3012 bug
It is a code that is accompanied by the message “Oh, oh, something has failed… Unexpected error. Unexpected error has ocurred. Please reload the page and try again." Normally, it is just a connection problem from your computer that can be solved by changing the connection at that time or restarting your router, so that the connection works fine again.
Error W8226
This error code will appear when you are accessing Netflix from a computer with Windows 8 operating system. It is due to a bug in the software, so you have to check the current settings to try to fix it or change the device. Sometimes the platform does not work on devices that use Windows 8, so you have to be vigilant.
Error F7353
This code comes out if you are watching Netflix from Mozilla Firefox on your computer. It indicates that you are currently using an old version of the well-known browser, so you will have to update to a new one and this will solve this problem.
Error F/121-1331
This message appears on the screen when the information stored in your browser needs to be updated. This is something you will see if you are using Mozilla Firefox on a version that is not the most recent. Therefore, it will be enough to download the most recent version of the browser to solve it. You can also access from another browser if you want.
Error -14
It comes out a lot from the tablet or mobile phone and tells us that the reason why Netflix does not work is the internet connection. We have to check the WiFi connection at that time and if necessary restart the router, since it will most likely work normally then.
error 13000
This error will be displayed if the Android app is not up to date. So you just have to search the Play Store for the latest version of Netflix and then we can use it normally again.
error 13018
It is a code that appears on mobile phones and tablets and indicates that the device has an Internet connection problem. This is something that supposes that we must check the connection, we can restart the router to see if it works better or even restart the device. We can also change the connection settings or disconnect and reconnect to the network to see if it works fine again.
NQM.508 Error
This is a code that we get when we are trying to download some content from the platform on our phone or tablet. This code tells us that there has been an error downloading that content. According to what they say from Netflix, it is because there is a communication problem between the device and the application. To solve it we have to click on the “Retry” option in the download and thus get the process to start again. This usually works fine, but it is good to check if our internet connection is working fine at the moment or not.
Error -158
This is a code that comes out when we try to download something on the Android tablet or phone. If this message appears, it means that this download feature is not supported on the device in question. We are then forced to use a different device to download series and movies from Netflix. The message tells us that the Android mobile or tablet is not compatible with this download function, in part because it may not meet the minimum requirements for it.
error 119
This error comes with the message “Sign in to Netflix again. If the problem continues, please visit the Netflix website.” Error 119 usually only appears on Apple devices like an iPhone, iPad, or Apple TV. To fix it, sign out of the device and then sign back in again.