How to return a game on Steam without being penalized

Steam return game

Steam is one of the most popular gaming platforms worldwide, with millions of active users in it. Millions of users buy games on this platform, games in which they have an interest. Unfortunately, there are times when this game does not meet our expectations and it seems to us that we have wasted our money. In these situations, something that many resort to is to return that game on Steam.

This is something that surely many of you recognize, that in a at a certain point you want to return a game to Steam. Many users do not know how this can be done. In addition, for many there is an additional concern and that is that we can be penalized. Therefore, one of the great doubts is the way in which it is possible to return a game without being penalized for it.

The good news is that this is possible. Whenever we want to return a game to Steam we can do it. In addition, there is a way to do this without being penalized, one of the main concerns of many users. The important thing in these situations is to always keep in mind what are the conditions that the platform establishes, so that we know how we can do this in the best possible way, since it will not always be possible to return a game and obtain a refund for it. .

Conditions for returning a game to Steam

Steam

As we have mentioned, something of great importance in this regard is to know what the conditions or rules are that the platform establishes. In this way we will be able to know if we are going to be penalized or not at the moment in which we make the decision to return that game that does not convince us and that we feel has been a useless waste of our money. Complying with these rules means that we will not be penalized when making this return.

Terms of use

The first rule that the platform establishes in this regard is very clear. Less than 14 days must have passed (two weeks) since you purchased that game on your Steam account. Also, you must have played this game at least two hours. That is, the platform wants to prevent you from buying the game, spending a week playing non-stop and then saying that you didn't like the game, but in reality you have played 40 hours and you have spent it all.

If you comply with these two rules: it has been less than 14 days and you have played less than 2 hours, then you can return the game on Steam without being penalized. What's more, This rule also applies to those games that we have pre-purchased. In this specific case, the period of those 14 days or two hours starts counting from the launch date of the game, not from the date on which you have pre-purchased it, as you can imagine, because in many cases months go by. since we have pre-purchased it until it is finally launched on the market.

Shopping in games

steam-logo

On the other hand, within Steam we are also given the possibility of reimbursing those purchases that we have made within the games themselves, something that many users do. This is something that applies to those purchases that we have made within the game during the first 48 hours after purchase. Although this return is something that is possible only as long as the item in question has not been consumed, modified or we have transferred it. So it is important that we have not used it, since if we do not lose that amount anyway, its return by Valve will not be accepted.

About the rest of the games that are available on the platform, it is something that will depend on each developer. It is not mandatory within Steam to activate this refund for purchases within the game, so you will find games in which you will not have problems to request and obtain this refund, while in others it is something that it will be impossible, for example. At the moment it does not appear that Valve has plans to make it mandatory, so we will not always be able to get that refund, unfortunately.

Reasons

When we want to return a game on Steam, in the process of returning it, we will be asked some questions. Something of importance in this process is to specify the specific reasons for those of us who are giving back that game and want to get our money back. Although it is something that is usually asked of users, it is not something that will affect or influence this return, to the peace of mind of many.

This assumes that we can return even a game that has just been lowered if we have barely played (less than two hours), because we want to buy it then with that discounted price. Although this is possible, from the company itself they warn about this type of actions and claim to be aware of abuses. Therefore, those profiles that do this on a regular basis could have problems. Other users would not have to worry. A return from time to time in this regard should not cause problems with Valve.

How to return a game on Steam

If we have consulted the rules that are established to return that game on Steam and we comply with all of them, then we are ready to start with this process. It is a simple process, which can be done in a number of ways. The company itself leaves us with a way to do it, although the one they explain is somewhat longer, since they send us to the support page of the game from its web version and more steps are needed. The good news is that there is a much simpler and faster way to return that game to our account. So we can use this way to return it. Here are the steps that we have to follow.

Steps to follow

Steam return game

The first thing we are going to have to do in this case is to access our library of Steam games. Within it we have to look for that game that we want to return and then we enter the profile of this game. Next we will have to click on the Support link, which we will see in the column to the right of the game profile. Doing this is something that provides us with direct access to specific support related to this game on the platform.

Once we are inside it, if we comply with the return conditions, we will then be able to see that option appears on the screen. This option appears in the list of problems and appears with the name "Not what I expected". Many users look for names like Return or refund, but it is the option "Not what I expected" on which we have to click, so that we are going to start this process of returning the game. You can also make use of the option "I bought this by accident", if for example you have made the wrong game when buying one. Either of these two options will allow you to continue with this game return process.

In the next window we will get new options. If we meet those conditions that Steam sets (we bought the game less than two weeks ago and we played less than two hours), then we can continue with the process. You will see on the screen that an option called I would like to request a refund, which is the one we are going to have to click on. By doing this we will access the return screen of this game on the platform.

Steam will show us on the next screen a menu where we have several options designed to configure that refund. The first step supposes that we have to choose the way in which we want the money to be returned. We are given options such as choosing the same payment method that we use for your purchase, having the money refunded directly to the wallet on Steam (so it is available for future purchases) or using PayPal, for example. We will then have to choose the option that we want or that best suits us.

Steam refund money

Then we will have to choose a reason why we want to return that game. We are going to write in the box that appears on the screen, in addition to choosing one of the options that we have in that contextual menu within the screen. Once we have written or selected the reason for this return of the game, we can click on the button that says Send request. With these steps we have finished the entire process and we have sent our return request to Steam, which is the one who will analyze it then. The firm's employees will review that request and will then let us know by email whether they admit it or not, so we know if we are going to get our money back.


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