How to see my Google reviews and what they are for

Google reviews

Users all over the world continuously leave reviews about businesses or stores through Google. It is increasingly common to do this, because the importance of these types of reviews has increased significantly over time. You may be a business and be interested in seeing my Google reviews, to see what are the ones that other people have left on the web.

Next we are going to see how to see my Google reviews, in addition to commenting on the importance they have and the reasons why reviews are something that is increasingly important for business. Also the answers that we as a business are going to give to said reviews on the well-known web are something that has a lot of impact, so it is something to take into account.

How to see my Google reviews as a business

Google My Business

If you are a business and you want to be able to see the reviews that users have left about your business, you have to follow a few steps. This is something that we can do both on the computer and on the phone, so you can choose the method that is most comfortable for you in this regard. If you are going to access from your computer, the steps you have to follow are:

  1. Go to your Google My business account.
  2. Enter the side panel in it.
  3. In that sidebar, look for the option Last comments (if you want to see the last ones received) or Comments (if you want to see them all).
  4. Read the reviews they have left you.

As we have said, this is something that can also be seen from the mobile, the steps are similar, although somewhat different from those we have followed from the PC. It is not something that is going to present you problems in this regard. The steps to follow to see this from the mobile are the following:

  1. Login to your account Google My Business.
  2. Look for the Comments section at the bottom of the screen.
  3. To see the complete list of comments go to Customers in the menu located below.
  4. Then click on the Comments option.
  5. If you want to respond to a comment or review, click on Review and then write your answer.
  6. Click on the paper plane icon to then send a response to that comment or review.

See my Google reviews as a user

Not only businesses can see your Google reviews. It is possible that we ourselves as users we have left reviews about places we have been, such as if we have visited a restaurant, hotel or some place of interest in our city or during a vacation, for example. Therefore, we may be interested in seeing the history of the reviews we have left on those sites, if we are looking for one or simply out of curiosity.

Fortunately, Google gives us access to this information through Google Maps. If you enter this link, you can see the list of reviews that you have left on sites using the well-known Google app. This list shows all the ones we have left using that account, so if you have multiple accounts, you will have to log into the account in question before you can see all of them. As you can see, it is a simple access and thus see those reviews that we have left.

In this section we will also be able to manage those reviews. If there is any that we do not want anymore, because we regret it, we will be allowed to eliminate it without any problem. In addition to being able to respond to comments to our reviews also directly in this section. In this section we are given many possibilities, so you will be able to do whatever you want with your Google Maps reviews.

What are reviews for?

Google reviews

As we said at the beginning, they are more and more users leaving reviews on Google or on Google Maps about business. Be it a store that we have visited, a museum, a hotel or a restaurant, these reviews are something that also have more and more importance. So this is something that is taken quite seriously in general.

These reviews that we leave are something that helps other users later know if that site on which we have left a review is worth it or not. That is, we may have visited a restaurant that we liked a lot, whose food we have found to be great and we have also received good treatment. Leaving a review about that experience can help other people in the future who are looking for restaurants in that area see the good reviews and make the decision to go to that business. So they are something that can help there to be businesses that win new customers in the future. Especially in areas where tourism is important, it can have great relevance for those businesses.

If a review we have left on Google is negativeIt is something that also has a lot of impact. We may have gone to a place where we have had a bad experience, either because of the treatment we have received or because the quality of their products or service was poor. Given this, we have left a negative review on Google, where we have exposed that deal and do not recommend this site. This is something that can have an impact on the business, causing that if there are many negative reviews, many people will stop going or do not consider this site in the future. In addition, it could help the owners see that they are doing something wrong, if there are so many complaints about their business, so that then they will change the way they act, for example.

How to act as a company

Reviews on companies

As a company or business, we are exposed to these reviews. That is, anyone will be able to leave a review about us. These reviews can be both positive and negative and it is not something we have too much control over. We may consider that we are doing things properly and that there are reviews that leave us in a bad place and in some cases have nothing to do with reality or are people who have not even been in our business in reality.

Faced with these types of situations, we can bet on responding to that fake review, where we reveal that this person has left a review that does not conform to reality and that they may not even have been in our business recently, for example. A way for people who consult these reviews to know that this person has made up what he is saying in that comment he has left about us.

Google also lets us report reviews, so if there is one that we consider is not appropriate or is false, we can make this decision about it. This is something that can be done in the Reviews section of your My Business panel in Google. So this request will be sent to Google, which will then analyze that review and may contact you about it, to learn more about the reasons why you are reporting this review or comment in question that someone has left on your page. It can be something to fall back on in these types of situations, as it helps Google take action on it.

Can Google reviews be deleted?

Google reviews

If someone has left a fake review on Google, something that many think is that then it is better to erase it. It is logical, since this way you avoid problems and you will not be affected by a review that does not reflect reality at any time. Although unfortunately, the reality is not that simple. Since it is not possible to delete a review that someone has uploaded about our business on Google.

Google allows people who have posted a review or comment to delete it. That is, if we as consumers have left a review about a business (either positive or negative) and change our mind in the future, we can always delete it. But this is something we do ourselves, if we have made that decision. The business has no power in this regard, it will not be able to delete any review that has been left about it, however negative or false it may be.

As a business, the only thing we can do is what we have told you before: report that review. We can mark it as false or inappropriate, so that finally Google is going to do something against it. But as a business you have no power over these reviews that are uploaded, nor will you be able to delete any. This may be something that many see as a limitation, but it also prevents businesses from erasing those negative reviews, which may be true, and leaving only those that are positive about their business. Google has no intention of changing this, so the only thing you can do is report those reviews on your business page if you think they are false or inappropriate.


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