Kana tikataura nezvekutenga online, hapana anokahadzika izvozvo Amazon ndiye nhamba imwe yenyika. Kwete chete nekuda kwehukuru hwayo hwekutengesa, asiwo nekuda kwekuvapo kwayo kune dzimwe nyika uye kuti zviri nyore uye nekukurumidza sei kushandisa masevhisi ayo. Hatitendi kuti zvinofanirwa kutsanangura zvakawanda nezve izvi, nekuti munhu wese akatenga chimwe chinhu pawebhusaiti yavo pane imwe kana nguva zhinji. Asi ichokwadi kuti dzimwe nguva kupokana kana zviitiko zvinomuka nekubhadhara uye mirairo. Ndosaka zvichinakidza kuziva nzira dzese dziripo taura neAmazon.
Kazhinji, idzi mhando dzenyaya dzinogona kugadziriswa kubva kune mushandisi account account pachayo. Kana ari matambudziko akajairika, ndiyo iri nyore uye inokurumidza. Asi dzimwe nguva zvinhu zvinonetsa uye tinoda mumwe munhu kuti atibatsire kuwana mhinduro.
Bata Amazon nerunhare
Kusvika kwete kare kare, zvaikwanisika kufonera nhamba dzefoni dzeAmazon idzo kambani yakaita kuti iwanikwe kune vatengi vayo kubva pawebhusaiti pachayo. Izvi, zvinosuruvarisa, hazvichagoneki ikozvino. Kunyange zvakadaro, pane imwe nzira yekuwana kutarisa kwefoni: kumbira Amazon kuti ive ivo vanotifonera. Nzira yekuiwana sei?
Chinhu chekutanga chatinofanira kuita kuwana chikuva neakaundi yedu yemushandisi uye tevera matanho aya:
- Ngatiendei kune iyo peji re Amazon contact.
- Ikoko tinogona kusarudza kurongeka chaiko, kana mubvunzo une chekuita nazvo.
- Mukudonha kwekutanga tinosarudza sarudzo "Tiudze zvimwe".
- Tevere, tinodzika kusvika tawana sarudzo "Munoda kutibata sei?"
- Pakati pezvisarudzo zvakasiyana-siyana zvinoratidzwa, tinosarudza imwe ye "Ndinoda rumwe rubatsiro."
- Dzvanya pa "Ndokumbirawo kufona manje."
- Pakupedzisira, tichaisa nhamba yedu yefoni mundima yakakumbirwa uye tinya bhatani "Ndifonere izvozvi".
Mushure mechinguva, nguva yacho ichaenderana nekubatikana kwakaita masevhisi ekambani (iyo inofungidzirwa nguva yekumirira inoratidzwa), tichagamuchira runhare kubva kubazi rebasa revatengi reAmazon kuyedza kutsvaga mhinduro kumubvunzo wedu.
Bata Amazon neemail
Pane imwe nzira yekubata Amazon. Nekusarudza odha (hazvina basa kana yakatounzwa kana kwete), isu tichakwanisa kumisikidza kutaurirana kuburikidza neemail. Aya ndiwo matanho ekutevera:
- Isu tinoenda kuAmazon webhusaiti uye tipinde.
- Isu tinowana chikamu "Mirairo yangu".
- Ipapo tinodzvanya pane sarudzo "Tora technical support" uye, kubva ipapo, kuenda ku "Tora rubatsiro rwechigadzirwa."
- Ipapo tinosarudza "Kana iyo package isina kusvika kana rubatsiro ruchidiwa nekudzoka - Dzvanya apa", iyo inotitora zvakananga kuAmazon contact peji.
- Mushure mekusarudza odha, iyi meseji ichaonekwa: "Zvakanaka. Tingakubatsira sei nechigadzirwa ichi », achitiratidza sarudzo dzakatevedzana.
Ingori nyaya yekusarudza sarudzo dzinonyatsoenderana nedambudziko kana rudzi rwemubvunzo watinoda kubvunza. Chero zvazvingava, ichauya nguva yatichazopedzisira tave mune sarudzo "Ndiri kuda rumwe rubatsiro". Ikoko tichazogamuchira shoko re "Titumire email."
Kazhinji, mushure mekutumira e-mail tinowana mhinduro kubva kuAmazon Customer Service mumaawa asingasviki gumi nemaviri.
Imwe nzira yakananga ndeyekunyora zvakananga kune clients@amazon.es uye tsanangura nyaya yedu. Muchiitiko ichi, nguva yakawanda yekupindura inguva shomanana uye maawa makumi mana nemasere.
Amazon Chat
Zvinogoneka zvakare kubata Amazon kuburikidza nekutaura. Izvi, nenzira, inokurumidza uye yakanyanya kukurumidza sarudzo yekuwana rubatsiro. Kuti uwane mukana uyu, unongofanirwa kudzokorora nhanho dziri muchikamu chakapfuura uye, kana tasvika ku "Ndinoda rumwe rubatsiro", sarudza sarudzo yekutaura nekudzvanya pa. "Chitanga kutaura manje."
Iyi ndiyo sarudzo inokurudzirwa neAmazon uye yatichawana nayo mhinduro nekukurumidza.
Amazon social network
Kune vanhu vazhinji vanosarudza nzira yesocial network kuti vabate Amazon (nguva dzose kuburikidza nemeseji yakananga, kwete yakavhurwa chinyorwa). Iwo mapuratifomu anotipa mukana uyu ndeaya Facebook, Twitter, Instagram uye LinkedIn.
Zvinofanira kutaurwa kuti haisi iyo inokurumidza nzira kana yakanyanya kukurudzirwa, kunyanya sezvo avo vane basa reAmazon masocial network vasina mune yavo runyorwa rwemabasa ekugadzirisa matambudziko ehunyanzvi kana mibvunzo ine chekuita nemirairo. Ehe, chavanogona kuita kukumbira data redu kuti vatitumidze kune mumwe watinoshanda naye kana kune imwe nzira yekuonana nayo kuti tiwane mhinduro kudambudziko redu.
Bata Amazon couriers
Ruzivo rwekupedzisira urwu runogona kunge rwuchinyanya kubatsira, sezvo chikamu chepamusoro chekusahadzika uye mibvunzo inobvunzwa nevashandisi kuAmazon ine chekuita nenguva nenzvimbo dzekutumirwa kwemirairo yavo. Mukuwedzera kune avo vanogovera, avo ve Amazon Logistics, kambani inoshandawo nevamwe vabatsiri:
- Posvo - Runhare: +34 900 400 004 (yemahara kufona kubva kuSpain)
- Express Mail – Runhare: +34 902 100 401
- DHL Parcel – Runhare: +34 902 127 070
- GLS (ASM) – Runhare: +34 902 113 300
- SEUR – Runhare: +34 902 50 32 60
- UPS – Runhare: +34 902 888 820