“Why isn't my phone receiving calls or turning off?” This is a rare question, but one that is truly worth answering. Although it is true that since we used messaging applications the use of calls has decreased, the truth is that they continue to be a fundamental part of our daily lives. What are the reasons why we sometimes don't receive calls? How to solve this problem? Let's see.
Truth be told, there are many reasons why your phone may be having trouble receiving calls. Therefore, we are going to show you a list of some possible causes and what's up to you is to discard them one by one. This way, it will be easier to know with certainty what may be happening to your mobile.
Why is my phone not receiving calls or turning off?
If you are wondering “why is my phone not receiving calls or turning off?” No need to worry! You are not the only person who has gone through that situation. The solution to the problem is usually simple.. So, before running out to a technical service or concluding that your mobile phone has been damaged, take a look at the causes and take the measures within your reach.
Among the first things you should look for when your phone is not receiving calls is that it is not a general or local coverage problem. Now, if you are indeed the only one who cannot receive calls, then it is time to check what may be happening to your terminal. Let's see how you can do it.
Main reasons why a cell phone does not receive calls
Since the reasons why your phone is not receiving calls or turns off are very diverse, here we will mention the main ones. Some of the reasons are the following:
- The device is in airplane mode
- There are problems with coverage
- You have blocked some contacts
- Your SIM card is not working properly
- You must update your phone
- You have activated call forwarding by mistake
- Your line is blocked
Next, let's examine these reasons one by one and see what you can do if you identify one of these problems on your mobile. Let's get started.
The mobile is in airplane mode
Although for some users this may seem a bit obvious, the truth is that you may have accidentally activated Airplane Mode. With this, you will not be able to receive or make calls and you will not have access to the Internet. Keep in mind that when you activate Airplane Mode, you can only manually activate Wi-Fi. What should you do if you realize that you have it activated? Follow these steps to deactivate it:
- Open the mobile control center
- Locate the airplane icon and click on it
- Ready! This is how you deactivate Airplane Mode to be able to receive calls
Coverage problem on phone that does not receive calls
Another possible reason why you cannot receive calls is that there is coverage problems in the area you are in. Now, if you are in a place where you normally have a signal and you are the only person who does not receive calls, then the problem is your cell phone. In this case, try restarting your phone and if it doesn't work, call your operator to solve the problem.
You have some blocked contacts
If you can't receive calls from some contacts, but you can from others, then you may have some of them blocked. Maybe you did it so long ago that you no longer remember it or you did it involuntarily. In any case, do the following to check for blocked contacts and unblock them:
- Enter the Contacts app
- Click on Correct and manage
- Now, go to Blocked numbers
- Unblock the contact you want to receive calls from
There is a problem with your SIM card
Another possibility is that your SIM card is to blame for your inability to receive calls. It may have slipped out of place or something dirty may have gotten into it. If this is happening to your mobile, it is best to Remove the SIM carefully, clean it and reinsert it. If this was the problem, surely now you will be able to receive calls normally.
Update your mobile if it does not receive calls or turns off
Many times the problems related to our mobile phone are due to the fact that we have not made the necessary updates. In that case, what you should do is check for available software updates. You can do this step from both an Android and an iOS device by entering the settings. To achieve this, do the following:
- Go to Settings
- Click on the About phone option
- Go to Version – Check for updates
- Tap Download and that's it
You have call forwarding activated
Si you have activated call forwarding, the calls may be coming to another number that is not yours. Although normally the operator you use is the one that handles this information, you can also find out from the mobile settings. If you have an Android mobile, do the following to check that you do not have this function activated by mistake:
- Go to Settings – Applications
- Now, go to System Apps Settings – Call Settings.
- Then, click on Call forwarding
- Choose the SIM in question
- Disable if enabled.
Blocked line
Finally, it is possible that your phone is not receiving calls or turns off because your line is blocked. Why can something like this happen? One reason is that you have blocked it by mistake. Or, your line may also have been cut off if you haven't recharged it in the last few months. In that situation, what you should do is contact your service provider, pay the debt and request the reactivation of your line.
What to do if your phone does not receive calls or turns off?
These are just a few reasons why your cell phone may not be receiving calls. Check if any of them are affecting you and try to carry out the solutions we saw. These ideas can probably help you regain communication with your family and friends.
What if none of these measures allow you to receive calls and your phone keeps turning off? So It will be time to take it to technical service, since the antenna or another part of your mobile may have been damaged. But be careful! Take it to a specialized service where your cell phone is safe and you can receive calls again as soon as possible.