The bank from the Netherlands, ING, has expanded its client portfolio with great success in Spain. For this reason, many users use their financial services through their mobile app. In this post, we have compiled the most common examples in which the ING app does not work, and the reasons and possible solutions.
Although you can communicate at any time with customer service, there are some alternatives that you can try before. The objective is to achieve the best performance of the ING app and detect why it is not working and perhaps solve problems with WiFi connection, data or other interference that can cause a malfunction.
The ING app does not work, why is this happening?
There are different reasons why the ING e-banking application may fail. Sometimes an error in the Internet connection and data transfer, other times because an update was made and we did not finish installing it. In any case, the most common is that the application is turned off or that it does not allow us to access our account. In case you notice that the ING app does not work, try these steps before contacting the operator by phone, as the solution may be a little easier.
Check the access data
I f the ING app does not work and prevents you from accessing your account, confirm that you are entering the username and password correctly. You may not remember having changed it or you may be entering a character incorrectly. If we check the access data and we are sure that we are entering the correct information, we proceed to the second step.
Update the app
On both Android and iOS, you can check app version you have, and download the latest updates. In some cases, an update or change of data in the application may cause access to be disabled. Make sure you have the latest version installed on your mobile, so that there is no incompatibility in the files that could be generating errors in accessing or operating the application.
Check the internet connection
The proper functioning of electronic banking applications depends almost exclusively on a good internet connection. Whether through WiFi or through the data network, we need to be connected for the information to be transmitted. You can try to ensure the correct functioning of the networks, activating and deactivating Airplane Mode. In this way, the phone cuts any link to the outside, and activates it again. In the event that this does not solve the operation of the app either, we can follow some steps that are recommended from the ING query portal itself.
Clear the app data
If the ING app does not work, on the bank's portal we are offered to clean the application's data history. Depending on the operating system, the steps are as follows to delete the data.
On Android, open the Settings app and select the option Storage – ING Applications. There we select the Storage option and click on the order to Delete data.
On iOS, we open the Settings app and the iPhone Storage menu. We enter the ING app and select Delete app.
It is important, in any of the two operating systems, to delete the application, restart the mobile phone and go back to install Mobile Validation and the permissions to receive notifications In this way, the ING app that does not work should recover the correct functioning that it had before. If none of this works, we need to contact ING banking customer service directly.
Customer service
La banking ing offers telephone assistance by calling 91 206 66 66. There you can explain your case and receive step-by-step instructions to try to solve the conflict. It is the last step because it implies that the application developers themselves can provide you with assistance to try to regain control of the app and its proper functioning on your mobile.
Conclusion
Like other applications electronic banking on Android mobile phones, ING is an app that can occasionally have errors. In this list you will find, from the most common error that can be a mistake in a letter when entering the username or password, to incompatible files due to not updating the application or connectivity errors.
In any case, once the update instances are exhausted and app reinstall, we always have the alternative of contacting customer service directly. If none of the previous steps help you get the app working again, you can contact the developers directly by phone. Following your instructions, we would be facing the last alternative to recover the functioning of ING electronic banking from our mobile, regardless of whether it is on an Android or iOS operating system.