Amazon has become one of the main online sales points and in general a great store known to all. However, considering that most of us spend a large part of the day away from home, whether working or for any reason, it is difficult to attend to delivery men on an almost daily basis. For it There are alternatives such as Citypaq, a locker service that allows us to pick up our order whenever we want. We show you how you can use Citypaq with Amazon and any other point of sale that has compatibility with this interesting collection service.
What is Citypaq?
Essentially and from a practical point of view, we are faced with a locker service that allows us to collect orders from Amazon and other sales companies that have access to the possibility of establishing Citypaq as a collection point. Essentially, these Citypaq collection points are distributed in strategic points such as communities, public access points and even gas stations. It is an interesting alternative for all those who, due to schedule or availability issues, believe that they cannot attend the delivery person that you are going to deliver your order, very interesting.
They are very easy to identify since they are large lockers with drawers of different sizes in a striking yellow color and usually with the Post Office logo in the center part. There are several security methods that will allow us to both identify ourselves and configure our collection, so we can generally understand that we are dealing with a service that is completely safe.
Anyway, if what we are concerned about is precisely the security of our package, the same will be fully guaranteed until the moment of delivery of the same, as will happen in any traditional delivery that we have previously made.
It is important to note that we are faced with two types of Citypaq. The first is the Private Citypaq. This is called homepack and it is the possibility of establishing these lockers within the neighboring communities, for example, so that the default delivery person can access them and quickly and safely deliver the packages at a common point, thus guaranteeing security and package availability.
Here we are going to focus however on the traditional and public Citypaq, the one that is housed in points of general interest, central places and even in Shopping Centers.
How can I select a delivery in Citypaq?
It is very easy to use Citypaq de Correos, however, we must make sure that we have a compatible point of sale. Two of the most popular supported outlets are Amazon and PCComponents. Once we have made our purchase and when we are specifying the delivery details, we must select "delivery point". Among the list of established delivery points, the Post Office Citypaq will appear, although we must bear in mind that in general there are more companies that provide this peculiar delivery service with full availability.
It is important that we have a Citypaq user account, For this we can download the mobile application available on the main platforms:
- Download for Android
- Download for iOS
This is the fastest and easiest way. We will simply have to finish configuring our data, select «add Citypaq » and thus it will allow us to choose which one is the best for us in terms of proximity. Once chosen we will establish it as "Online shopping address".
It is not the only possibility to register in Correos Citypaq, We can also register for example on your website. We can access through THIS LINK quickly and click on «Register». Now just fill in the form.
At that time we will be assigned an eight-letter code in front of our name and surname. From this moment if we select the shipment and put that code in front of our name, Correos will automatically deliver it to the Citypaq that we have assigned you without further ado.
Monitoring and collection of the Citypaq
Like many other parcel delivery services we have an order tracking service. When we have sent a product to a Citypaq Post Office automatically we will receive an email or an SMS, if we have reported our telephone number to the Post Office.
The contact that Correos Citypaq sends us contains a tracking number and a link. By clicking on this link we can quickly and easily access the monitoring the status of our package.
We will also receive a second notification by the same means once the carrier with thethe data necessary to remove the package, this being one of the most important points.
To collect it we can use the barcode and a support opening code that we received in the Citypaq delivery notification.
- Go to the Citypaq screen
- Use the barcode scanner or enter your opening code
- Pick up the package at your box
- Make sure you close the door properly so that the system receives the correct violation.
It's that simple to follow an order as well as to collect a product that still arrives. Citypaq Post Office.
Questions and answers about Citypaq
Are all online stores compatible?
Not really, even though it is a widespread delivery service, We will only be able to establish it in those compatible with Correos using the code in front of our name, or directly betting on companies that do collaborate with Correos in this regard, such as Amazon, GearBest or eBay.
In the case of Amazon we must bear in mind that they work with more collaborators of similar services, so we must use post office delivery with the code in front of our name.
What if there are no compatible boxes or my order does not fit?
There may be the rare occasion in which our order does not fit in any of the boxes of the Citypaq selected due to its volume, as well as that there were no boxes available because they were all occupied. In this case there are no more problems, Correos will contact us to relocate the delivery or make an appointment at your office.
How many days can a package be in the Citypaq?
We usually have a maximum of 72 hours or three days to pick up a package from Citypaq from the moment we receive the notification of the delivery of the package.
If we do not proceed to its withdrawal, the transport company will be in charge of picking it up from the Citypaq and will proceed to return it to the point of origin.
Is the Citypaq safe?
Although we may be concerned about the security of this type of lockers, we must mention that they are strongly protected. These lockers have exterior video surveillance as well as a camera that identifies the user who removes the package.
Therefore, we shouldn't worry about security of the use of Citypaq, it seems to me a very interesting alternative and that guarantees its use.
User reviews
The easiest way to see how the use of a service of these characteristics is, for example, to consult the opinions of users. We take advantage first to take a look directly on Google Maps:
- A service of 10, you can pick it up whenever you want, very very practical.
- Very comfortable and very fast to process requests
- They lose packages or never deliver them
These are the ratings on Google Maps of a Citypack randomly selected in Madrid, which has a score of 3,7 out of 5.
These are alternating between 5 reviews with the highest score and one with the lowest score, therefore, we can imagine that most of the time we are going to get a good result.
Meanwhile Twitter is another interesting alternative to observe the results in terms of the quality of the service:
Delighted with the Citypaq !! This product is wonderful, like all the products that Correos offers, both in relation to quality-price, as well as in the promised delivery times. I will always trust the Post Office. Thanks for your daily work.
- Melibea (@ 1982Melibea) May 30, 2020
Receive your purchases safely with #Citypaq https://t.co/PeMdXuqLYC
- Carlos Suárez (@csuarezal) May 29, 2020
Post @EmailAttend CorreosExpress @Cex_respond and Citypaq is hilarious
An order from the other side of the world in a week and months going around between their offices.
Luckily they are the same group
The Covid excuse does not serve to justify everything forever ... pic.twitter.com/IV2kC0zeSU- A. H3rn4n (@ AH3rn4n) May 25, 2020
Returns at Citypaq
How could it be otherwise, we can also make returns through the Citypaq. To do this, the first thing we must do is access the web where we have bought and request the return by Post.
For example, Amazon always allows us to make a return through the Post Office, so in this case there are no problems. Now what we must do is access our Citypaq user area.
Once inside, we will click on the potion "Send" from the top menu of Citypaq options. On the right he asks us "What type of shipment do you want to make?" and here we will effectively select the one of "Returning a shipment".
We'll have to select the size of the package within the four options that it offers us: Size S, Size M, Size L and Size XL. Now we will only have to access the assigned space and go to deliver it.
Review of Citypaq
Personally, I have had good experience using Citypaq on different online shopping platforms. Hso far it has always worked according to the instructions given by the company itself and I think it is an interesting offer.
Maybe many more large neighborhood communities should bet on this alternative taking into account that so far the installation is completely free.
However, we find very diverse opinions on Twitter and on Google Maps about it, and it seems that the location of the Citypaq has a lot to do with this.
This will depend a lot on the service that Post offer in a specific area and the quality of it.
9 times out of 10 they send me a message saying that I will receive my package shortly in the chosen citypaq, and the next day (24 hours) I get a message saying: sent expired and that it goes through the post office, office that now in August He only works noon until 14:30 p.m. and today at 13:150 p.m. they no longer gave more numbers and there was a line of 6 meters of people waiting to be attended. I stopped using this service 45 months ago due to this problem, I went to the office with each package received and lost an average of 12 minutes of waiting. I have used it again this month and I am already sorry, I will let the shipments expire, they only give XNUMX days to pick it up, this time I will not go to collect them, that they return them to the sellers and that the sellers look for other alternatives of sending different emails if he wants to keep selling me.
The worst service I have ever seen. Horrible. I have 4 calls to customer service and it is a real joke !!!!
I do agree with the comments, it is a real misconception. I started using citypaq when it was created and the packages arrive, now we don't even know how to use them or anything like that. And you can't with Amazon, it's a real joke. And if you call, you can't talk to anyone even if you spend 45 minutes waiting. It is a hoax.
I have been trying to join the system for two years and now he sends me to pick up a package in Albacete, province of Salamanca