A huge range of movies and series for all audiences, many hours of fun and entertainment. That's what the platform brings Disney + to our houses. However, sometimes we may find ourselves with the occasional unpleasant obstacle. For example, him error 83 on Disney Plus, which happens more frequently than we would like.
This bug reveals to us that the Disney+ app is experiencing transmission problems on the device we are trying to run it on. Due to this, it is impossible to establish the connection and enjoy the contents of the platform.
If you have encountered this error when trying to connect to Disney + and you do not know what to do, you will be interested in everything that we tell you below:
Why does error 83 happen on Disney Plus?
Error 83 on Disney Plus: what does this code mean?
Disney Plus error 83 appears almost always when we try to access the platform or when playing a video, for example. Why? There seem to be three possible reasons:
- A causes problems with Internet connection.
- Due to another type of problems related to our device.
- Saturation or drop in Disney+ servers.
In the first case, the problem is easy to solve: you just have to check the internet connection and reboot the device in question if necessary. The matter can become a bit more complicated if the reason for the malfunction is due to a too slow connection.
If it is a problem that has to do with our device (smartphone, PC, Smart TV, etc.), it is most likely due to the inability to connect quickly enough to the Disney + servers, in order to pass the account verification and DRM. Perhaps the device with which we are trying to establish the connection does not have the DRM support that the platform requires.
On the other hand, if the origin of the failure is on the Disney + servers, little more can be done than wait.
Whatever the cause, what happens is the same: it runs out server times out and the error automatically appears on the screen.
Solutions
Below is a list of possible solutions for error 83 on Disney Plus ranging from the simplest to the most complex. We recommend you try each of them following the order in which we present them to you to solve the problem:
try again later
Solutions for Error 83 on Disney Plus
Surely you are thinking that this is not a solution, but many times it is enough to get rid of the problem. It happens with some frequency that, when trying to connect to Disney Plus, their servers are experiencing high traffic and are not able to manage our connection. This is the problem we referred to in the previous section.
When this happens, it is often enough to Let a few seconds pass and retry the connection. To force the reconnection, it will be necessary to close the application and open it again.
On the other hand, if the Disney + servers are down, the solution can not be other than to wait. It is they who must solve the problem. The only thing we can do is check the status of the servers through websites like DownDetector, which are often used also happens know if WhatsApp or Instagram have fallen.
Contact our internet provider
As we pointed out above, we must rule out that error 83 in Disney Plus is due to a poor internet connection. If this is the case, we will have to call our Internet Service Provider and try to find out what is going on.
One way to verify that the problem is with our Internet provider is try to connect to Disney+ from a smartphone using mobile data. If this works, the problem will be identified.
Contact Disney Plus Support
Disney Plus error 83 may be due to a block of our IP
We must not rule out the possibility that, for whatever reason, Disney + has blocked our IP, making it impossible to make the connection. In this particular case, the best thing to do is Contact Disney Customer Service and try to request unlocking. If the problem still persists, it may be faster to get a new IP through our Internet provider.
Check the compatibility of our device
DRM Info, a practical application to verify the compatibility of our device with Disney +
Once connection problems have been ruled out as a possible source of error 83 in Disney Plus, the logical thing is to think that we are facing an incompatibility problem. At this point we must remember that Disney + is only compatible with devices that have previously passed through a DRM verification.
How can we know if our device is compatible? There is a simple way to find out: find out that it has the Widevine L1 certification. In an Android device we can verify it through the DRM Info application. If, in the information it displays, L1 does not appear in the “Security Level” section, then the device is not compatible.
But what if our device is compatible and error 83 still appears? No need to worry about that. In this case, it will be enough to restart it again for everything to work again.
However when the device is not supported, things get complicated. In principle, Disney + is compatible with Chrome, Safari, Firefox, Explorer and Edge browsers, but it does not usually work on Smart TVs, consoles and TV Box browsers.
If we want connect to Disney + through a PC, the first time we will be prompted for a DRM check. If, when doing so, the famous error 83 appears, we will still have the option to click on the button "Skip". It doesn't always work, but there are many options for the browser to allow us to view the Disney+ movie or series we want to watch without having to go through the DRM checking process.