Virgin Telco is one of the newest telecommunications companies in Spain, and therefore has a reputation that, according to some users who have already opted for their services, is somewhat questionable. However, since not everything is black and white, but also sometimes gray, now we see how it works, based on real opinions extracted from its buyers.
Below, we look at Virgin Telco's track record and analyze whether any of its plans are really worth purchasing or not. Of course, the conclusion we will reach will be entirely based on what several of its clients have said. From MovilForum We limit ourselves to simply documenting them.
Virgin Telco: fiber, mobile plans and TV at a competitive price
Virgin Telco is an operator that arrived in Spain in 2020; here you can access your official Web site. Since then, it has offered really interesting plans, which is why many have contracted its services, the same reason why there are also many real opinions about how customer service is and everything they offer in terms of Internet browsing, calls and mobile data, and television.
They have coverage throughout Spain, but they also offer the option to check it through this link. In it, you will also find their mobile number, which you can call for free, although they also offer the option of giving them to call you directly on your mobile to assist you.
On their website you can also find all the information about the price of their fiber optic Internet plans of up to 600 MB/s, mobile and television. You can also contract through this and choose extra services such as Netflix, Amazon Prime Video and more.
The best of all is that, in addition to having competitive prices, they offer discounts that range from 3 months to 12 months, as an incentive to contract with them. Depending on the service contracted, they can be for a few or many months.
However, not everything is rosy, and the truth is that most of the opinions that can be found on the Internet about this telecommunications company are not entirely favorable for it, and now we see it.
How is Virgin Telco?: real opinions of many of its clients
Virgin Telco has a very questionable reputation on Trustpilot
Based on more than 320 reviews of Virgin Telco on the Trustpilot site, which give it an average rating of 1,4/5 stars, the first thing you might think of is that it is a very unrecommended operator, and it is not for less, since, as can be seen in the screenshot above, 89% rate it as very bad. In comparison, 6% put it as "Excellent"; 1% as «Good»; less than 1% as “Medium”; and 3%, as «Bad».
About Trustpilot, it is worth noting that it is one of the most reliable opinion platforms currently on the Internet. Through this, anyone who wants to give their analysis or opinion about a brand or company can do so freely and in the most objective way possible, in order to help other consumers to have a reference about their personal experience with such a service.
Next, we see just a few that have been published on the aforementioned site:
There are many users who do not recommend Virgin Telco
If we take a look at the rest of the opinions that can be found in Trustpilot on Virgin Telco, we will realize that one of the main problems of the company is related to customer service. Apparently, they have a fairly low problem solving ability, which may be due to a young, inexperienced staff with little or no training, who also do not have enough knowledge to serve users as they deserve.
On the other hand, Many reviews strongly criticize the technical service, as well as the billings. Many customers have complained that they have found additional charges for services that they have not requested, much less consumed. It also seems that they have many departments and a huge lack of organization and synchronization between them, which is a big problem when it comes to serving customers quickly and properly.
However, the criticism does not end there. Some opinions are even harsher. In several of them we can find words and adjectives such as "fraudsters", at the same time in which it is stated that, in one way or another, they intentionally charge more, in order to get hold of customers' money and, what is even worse, of the elderly, taking advantage of the lack of knowledge of the latter. For this and more there are also certain insults towards the company, in fact.
Speaking of the positive opinions -which are very few, it must be said-, there are several that highlight that the installation of the fiber, as well as of the other services, is very fast and efficient. Some argue that the price increases that many criticize are due to the end of the monthly subscription offer, but that it is understandable and is well defined in the contract.
They can also be found opinions that appreciate the speed of the Internet and the stability of the service, but this, in part, may be due to the fact that the service works perfectly in certain coverage areas, since there are those who say that they are doing poorly, but everything is based on their own experience, of course. On many occasions there may be very harsh remarks that lack a context that changes things.
whatever it is, it seems that Virgin Telco is not a good option to opt for fiber, mobile and television, or, at least it shouldn't be the first. Perhaps it is because it has only been in the market for a short time and it needs to improve certain things, but it must earn a better reputation, because only then can it grow and be even more competitive.