Uma sikhuluma ngokuthenga ku-inthanethi, akekho okungabazayo lokho Amazon ungowokuqala emhlabeni. Hhayi nje ngenxa yenani elikhulu lokuthengisa, kodwa futhi ngenxa yobukhona bayo bamazwe ngamazwe nokuthi kulula futhi kushesha kangakanani ukusebenzisa izinsizakalo zayo. Asikholelwa ukuthi kuyadingeka ukuchaza okwengeziwe ngalokhu, ngoba wonke umuntu uthenge okuthile kuwebhusayithi yabo ngesikhathi esisodwa noma eziningi. Kodwa kuyiqiniso ukuthi ngezinye izikhathi ukungabaza noma izigameko ziphakama ngezinkokhelo nemiyalo. Yingakho kuyathakazelisa ukwazi zonke izindlela ezikhona xhumana ne-Amazon.
Ezimweni eziningi, lezi zinhlobo zezinkinga zingaxazululwa kuphaneli ye-akhawunti yomsebenzisi ngokwayo. Uma kuyizinkinga ezivamile, iyona elula futhi eshesha kakhulu. Kodwa ngezinye izikhathi izinto ziba nzima futhi sidinga othile ozosisiza sithole izixazululo.
Xhumana ne-Amazon ngocingo
Kuze kube kudala kakhulu, bekungenzeka ukushayela izinombolo zocingo ze-Amazon inkampani eyenza ukuthi itholakale kumakhasimende ayo kuwebhusayithi uqobo. Lokhu, ngeshwa, akusakwenzeka manje. Noma kunjalo, kukhona enye indlela yokuthola ukunakwa ngocingo: sicele i-Amazon ukuthi kube yibo abazosibiza. Ungayithola kanjani?
Into yokuqala okufanele siyenze ukufinyelela inkundla nge-akhawunti yethu yomsebenzisi futhi silandele lezi zinyathelo:
- Ake siye ekhasini le- Oxhumana naye we-Amazon.
- Lapho singakhetha i-oda elithile, uma umbuzo uhlobene nalo.
- Kokwehliswayo kokuqala sikhetha inketho "Sitshele okwengeziwe".
- Okulandelayo, sehla size sithole inketho "Ungathanda ukuxhumana nathi kanjani?"
- Phakathi kwezinketho ezahlukene ezibonisiwe, sikhetha eyodwa yazo "Ngidinga usizo olwengeziwe."
- Chofoza ku- "Cela ucingo manje."
- Ekugcineni, sizofaka inombolo yethu yocingo endaweni esiceliwe bese uchofoza inkinobho "Ngifonele manje".
Ngemva kwesikhashana, isikhathi esizoncika ekutheni isevisi yenkampani imatasa kangakanani (isikhathi sokulinda esilinganiselwe sibonisiwe), sizothola ucingo oluvela kumnyango wamakhasimende e-Amazon ukuzama ukuthola isisombululo sombuzo wethu.
Xhumana ne-Amazon nge-imeyili
Kukhona enye indlela yokuxhumana ne-Amazon. Ngokukhetha i-oda (akunandaba ukuthi selihanjisiwe noma cha), sizokwazi ukusungula ukuxhumana nge-imeyili. Lezi yizinyathelo okumele uzilandele:
- Siya kuwebhusayithi ye-Amazon futhi singene.
- Sifinyelela esigabeni "Imiyalo yami".
- Lapho sichofoza inketho "Thola ukwesekwa kobuchwepheshe" futhi, ukusuka lapho, ukuya ku "Thola ukwesekwa komkhiqizo."
- Ngemuva kwalokho siyakhetha "Uma iphakheji lingafikanga noma usizo luyadingeka ngembuyiselo - Chofoza lapha", okusiyisa ngqo ekhasini lokuxhumana le-Amazon.
- Ngemva kokukhetha i-oda, lo mlayezo uzovela: "KULUNGILE. Singakusiza kanjani ngalo mkhiqizo», isibonisa uchungechunge lwezinketho.
Kumane kuyindaba yokukhetha izinketho ezivumelana kangcono nenkinga noma uhlobo lombuzo esifuna ukuwubuza. Kunoma yikuphi, kuzofika isikhathi lapho sizogcina khona ekukhetheni "Ngidinga usizo olwengeziwe". Lapho ekugcineni sizowuthola umyalezo wokuthi "Sithumelele i-imeyili."
Imvamisa, ngemuva kokuthumela i-imeyili sizothola impendulo evela kwa-Amazon Customer Service esikhathini esingaphansi kwamahora ayi-12.
Enye indlela eqondile ukubhala ngqo ku clients@amazon.es futhi sichaze udaba lwethu. Kulesi simo, isikhathi esiphezulu sokuphendula siside kancane futhi singamahora angu-48.
Ingxoxo ye-Amazon
Kungenzeka futhi ukuthintana ne-Amazon ngengxoxo. Lokhu, ngendlela, inketho eshesha kakhulu futhi eshesha kakhulu yokuthola usizo. Ukuze ufinyelele lokhu okungenzeka, kufanele uphinda izinyathelo ezisesigabeni esandulele futhi, lapho sifika kokuthi "Ngidinga usizo olwengeziwe", khetha inketho yokuxoxa ngokuchofoza ku- "Qala ukuxoxa manje."
Lena inketho enconywe yi-Amazon futhi esizothola ngayo izimpendulo ngokushesha.
Amanethiwekhi omphakathi e-Amazon
Kunabantu abaningi abakhetha indlela yokuxhumana nabantu ukuze baxhumane ne-Amazon (njalo ngomlayezo oqondile, hhayi incwadi evuliwe). Amapulatifomu asinika lokhu okungenzeka Facebook, Twitter, Instagram kanye ne-LinkedIn.
Kumele kushiwo ukuthi akuyona indlela eshesha kakhulu noma enconywa kakhulu, ikakhulukazi njengoba labo abanomthwalo wezokuxhumana we-Amazon abanazo izinkinga zobuchwepheshe noma imibuzo ehlobene nama-oda ohlwini lwabo lwemisebenzi. Impela, abangakwenza ukucela idatha yethu ukuthi isidlulisele komunye uzakwethu noma kwenye indlela yokuxhumana ukuze bathole isisombululo senkinga yethu.
Xhumana nezithunywa ze-Amazon
Lolu lwazi lokugcina lungase lube usizo kakhulu, njengoba iphesenti eliphezulu lokungabaza nemibuzo abasebenzisi abayibuza i-Amazon ihlobene nezikhathi nezindawo zokulethwa kwama-oda abo. Ngaphezu kwabasabalalisi bazo, labo be I-Amazon Logistics, inkampani iphinde isebenze nabanye abahlanganyeli:
- Iposi - Ucingo: +34 900 400 004 (mahhala ngezingcingo ezivela eSpain)
- I-Express Mail - Ucingo: +34 902 100 401
- Iphasela le-DHL – Ucingo: +34 902 127 070
- I-GLS (ASM) – Ucingo: +34 902 113 300
- I-SEUR – Ucingo: +34 902 50 32 60
- I-UPS – Ucingo: +34 902 888 820