I-Wallapop iyinkundla yokuqala ye-inthanethi yokuthenga nokudayisa imikhiqizo esesekeni eSpain. Leli phuzu lomhlangano phakathi kwabathengisi nabathengi lisebenza kahle kakhulu, ikakhulukazi ngenxa yesicelo salo esilula nesisebenzayo somakhalekhukhwini. Noma kunjalo, ukungabaza kungavela njalo noma kuphakame izinkinga ezisiphoqayo xhumana ne-Wallapop.
Ukuwufinyelela akulula ngaso sonke isikhathi, nakuba kungewona umsebenzi ongenakwenzeka. Kulesi sihloko sizobuyekeza wonke amathuba, izindlela eziyinhloko zokuxhumana nesevisi yamakhasimende ye-Wallapop esinayo.
Izinhlobo zokuxhumana esizethula ngezansi ziqondile futhi aziqondile. Zonke zingaba usizo noma cha kuye ngokuthi icala ngalinye. Okubaluleke kakhulu ukwazi ukuthi I-Wallapop ayinikezeli nganoma yiluphi uhlobo lwesevisi yocingo (uma ubona eyodwa ku-inthanethi, kufanele uqaphele), nakuba zikhona ezinye izindlela ezingase zisebenze:
Isikhungo Sosizo se-Wallapop
Kulesi sigaba sewebhusayithi ye-Wallapop uzothola iqoqo elibanzi lemibuzo evame ukubuzwa mayelana nokusebenza kwenkundla, okuhlanganisa imibuzo eminingi evamile mayelana nezinkokhelo, ukuthunyelwa, izimangalo, njll. Kukhona uchungechunge lwezihloko ezifakiwe kanye nenjini yokusesha ewusizo. Lonke ulwazi olunikezwe kulokhu Isikhungo Sosizo Ihlukaniswa ngezigaba:
- Ukuhambisa: ukuthi basebenza kanjani, yini okufanele yenziwe lapho kuphakama ingxabano phakathi komthengi nomthengisi, njll.
- Izinkokhelo nezimbuyiselo: isiphi isibambiso esikhona kokubili salowo obonayo kanye nesalowo othengayo, izindlela zokukhokha, njll.
- Thenga uthengise: imibuzo evamile mayelana nenqubo yokuthenga nokuthengisa.
- I-Akhawunti: imibuzo mayelana nephrofayili nezingxoxo phakathi kwabasebenzisi.
- I-Wallapop PRO: izinzuzo kanye nokusebenza.
- Ezokuphepha: ukuvikelwa kwedatha, iseluleko esisebenzayo, njll.
Ezikhathini eziningi, ukungabaza kwethu kuzoxazululwa ngokuthintana nesigaba esisodwa sesikhungo sosizo. Uma kungenjalo, sisenazo ezinye izindlela.
Ifomu lokuxhumana
Esikhungweni sosizo ngokwaso, ezigabeni zaso ezimbalwa, sizothola isixhumanisi esingathintana ngaso ne-Wallapop ngokuqondile. Lesi sixhumanisi siyasivumela hambisa ifomu futhi sethule indaba yethu kuyo. Kubalulekile ukuchaza kahle ukuthi inkinga noma umbuzo uyini esigabeni "Incazelo" (kukhona ngisho nokukhetha ukunamathisela imibhalo nezithombe), ngaphezu kokugcwalisa kahle izikhala lapho i-imeyili yethu yokuxhumana kufanele iye lapho impendulo izoba khona. fika.
meyili
Enye indlela yokuxhumana ne-Wallapop kanye nensizakalo yayo yamakhasimende nge-imeyili. Ipulatifomu inika amandla amakheli amabili ahlukene ukuze abasebenzisi bathumele imibuzo yabo, izikhalazo, iziphakamiso noma ukungabaza. Lawa alandelayo:
- Ngemibuzo ehlobene nokuthumela: support.envio@wallapop.com
- Ngemibuzo ehlobene nezindaba zokukhokha: billing@wallapop.com
I-Wallapop iphendula kuwo wonke ama-imeyili awatholayo, nakuba ethatha isikhathi sakhe. Isivinini sokuphendula ngokuvamile sincike ohlotsheni lombuzo, icala eliphakanyisiwe kanye nevolumu yama-imeyili okufanele aphathwe nganoma yisiphi isikhathi. Kungcono ukukuthatha ngokwefilosofi futhi uzihlomise ngokubekezela.
Amanethiwekhi omphakathi
Ekugcineni, sinenketho yokuzama ukuxhumana noWallapop ngamaphrofayili abo ezingosini zokuxhumana ezidumile (Facebook, Twitter e Instagram). Njengoba inkampani izwela kakhulu isithunzi sayo se-inthanethi, kungenzeka ukuthi abaphathi bayo bezokuxhumana bazofaka umzamo owengeziwe ekulaleleni imilayezo yethu futhi bazame ukunikeza impendulo egculisayo emibuzweni nasezicelweni zethu.
Mayelana ne-Wallapop
I-Wallapop adventure yaqala ngo-2013 ngenhloso yonjiniyela bayo ukuthi sungula isiteshi sokuxhumana phakathi kwabathengisi nabathengi, eqondile futhi elula.
Ziningi ezinye izinhlelo zokusebenza ezizinikele ekuthengeni nasekudayiseni imikhiqizo esesekeni esebenzisa omakhalekhukhwini (i-eBay ne-Vinted ezinye ezidume kakhulu), nakuba yi-Wallapop kuphela enikeza ithuba lokuxhumana. abasebenzisi abavela edolobheni elifanayo noma endaweni yendawo ngenxa yomsebenzi we-geolocation wamadivayisi abo eselula.
Izizathu zempumelelo engenakuphikwa ye-Wallapop ezweni lethu zingafingqwa kulawa maphuzu alandelayo:
- Ikhathalogi enkulu yezinto ezithengiswayo, i-odwe ngokwendawo yethu futhi ngamanani okuthengisa athakazelisa ngempela.
- Ukubhaliswa okulula futhi okusheshayo. Ukuqala ukuthenga noma ukuthengisa ku-Wallapop kuyinqubo engeke ithathe ngaphezu kwemizuzu embalwa.
- Uhlelo lokusebenza lweselula olulula futhi olunembile kakhulu.
- Pithuba lokuxoxisana phakathi kwabathengi nabathengisi, into engasebenzi ngokuphelele kwamanye amapulatifomu afanayo.
- Inketho yokwenza izinkokhelo nge I-Wallapay, isistimu eyasetshenziswa i-Wallapop, esinikeza izinzuzo ezithakazelisayo (yize sihlala sinenketho yokuvala isivumelwano futhi senze inkokhelo mathupha).
- Ukuthunyelwa okunomshwalense ogcwele, sibonga uhlelo oludidiyelwe lwe I-Wallapop Shipping.
Konke lokhu kuyiqiniso, kulungile ukukuvuma lokho umbuzo wokuxhumana ne-Wallapop kuseyinkinga elindile. Nakuba inkundla isinikeza imigudu yokuxhumana esiye sayibuyekeza kulokhu okuthunyelwe, iqiniso liwukuthi kusenezikhala eziningi zokuthuthuka. Ukuxazulula le nkinga kungase kuthakazelise kakhulu ukuqeda ukuhlanganisa impumelelo yakho nokuzuza ukwethenjwa amakhasimende akho.