Wallapop is the number one online platform for buying and selling second-hand products in Spain. This meeting point between sellers and buyers works very well, especially thanks to its simple and practical application for mobile phones. Even so, doubts can always arise or problems arise that force us to contact Wallapop.
Achieving it is not always easy, although it is not an impossible task either. In this article we are going to review all the possibilities, the main ways of contacting the Wallapop customer service that we have.
The forms of contact that we present below are both direct and indirect. All of them can be useful or not depending on each case. The most important thing to know is that Wallapop does not offer any kind of telephone service (if you see one on the Internet, you should be wary), although there are other alternatives that may work:
Wallapop Help Center
In this section of the Wallapop website you will find a wide collection of frequently asked questions about the operation of the platform, including many common questions about payments, shipments, claims, etc. There are a series of featured articles and a handy search engine. The rest of the information provided in this Help Center It is classified by categories:
- Shipping: how they work, what to do when a dispute between buyer and seller arises, etc.
- Payments and refunds: what security is there both for the one who sees and for the one who buys, payment methods, etc.
- Buy and sell: common questions about the buying and selling process.
- Account: questions about the profile and chats between users.
- Wallapop PRO: advantages and performance.
- Safety: data protection, practical advice, etc.
In the vast majority of cases, our doubts will be resolved by consulting one of the sections of the Help Center. If not, we still have other means.
Contact form
In the Help Center itself, in several of its sections, we will find a link through which to contact Wallapop directly. This link allows us submit a form and present our case in it. It is important to explain well what the problem or question is in the "Description" section (there is even the option to attach documents and images), in addition to correctly filling in the spaces where our contact email should go to where the answer will arrive.
Another way to contact Wallapop and its customer service is via email. The platform enables two different addresses for users to send their questions, complaints, suggestions or doubts. They are the following:
- For shipping related inquiries: support.envio@wallapop.com
- For inquiries related to billing issues: billing@wallapop.com
Wallapop responds to all the emails he receives, although he takes his time. The speed of response usually depends on the type of query, the case raised and also the volume of emails that have to be managed at any given time. It is best to take it philosophically and arm yourself with patience.
Social Media
Ultimately, we have the option of trying to contact Wallapop through their profiles on the most popular social networks (Facebook, Twitter e Instagram). Since the company is very sensitive to its online reputation, it is very likely that its communication managers will put more effort into listening to our messages and trying to give a satisfactory answer to our questions and requests.
About Wallapop
The Wallapop adventure began in 2013 with the aim of its developers to establish a channel of contact between sellers and buyers, direct and simple.
There are many other apps dedicated to buying and selling second-hand products through mobile phones (eBay and Vinted are some of the most popular), although only Wallapop offers the possibility of contacting users from the same city or geographical area thanks to the geolocation function of their mobile devices.
The reasons for the undeniable success of Wallapop in our country can be summarized in the following points:
- A vast catalog of items for sale, ordered according to our location and with really interesting sales prices.
- Simple and fast registration. Starting to buy or sell on Wallapop is a process that won't take more than a couple of minutes.
- A simple and very intuitive mobile application.
- Ppossibility of negotiation between buyers and sellers, something that does not always work entirely on other similar platforms.
- Option to make payments by Wallpay, the own system implemented by Wallapop, which offers us interesting advantages (although we always have the option to close the deal and make the payment in person).
- Fully insured shipments, thanks to the integrated system of Wallapop Shipping.
All this being true, it is fair to admit that the question of contacting Wallapop is still a pending issue. Although the platform offers us the communication channels that we have reviewed in this post, the truth is that there is still a lot of room for improvement. Resolving this issue can be very interesting to finish consolidating your success and gaining the trust of your customers.