The SecureLine VPN server has rejected your license file - what to do?

Avast SecureLine VPN is an application that allows us to connect to the Internet through secure servers. This security guarantee is based on the use of an encrypted tunnel that prevents our online activity from being intercepted. However, sometimes we come across a disturbing message on our screens: "SecureLine VPN server has rejected your license file".

What does this mean? What should we do? These are the main questions that we are going to deal with in this post.

Advantages of Avast SecureLine VPN

The popularity achieved by this application is largely due to its ability to be used at any time and from any location with a high degree of security and privacy. It is especially recommended for connections to an unsecured or public wireless network.

As a summary, we can list the main advantages of Avast SecureLine VPN as follows:

• Unlimited internet access: By connecting to a VPN server in another location, we will be able to browse freely, accessing all kinds of content, even if we are in countries where Internet censorship filters are applied.
• Guaranteed anonymity. While in normal broadband connections the IP addresses of those who connect can be traced, with a VPN connection we will always enjoy a totally anonymous browsing session.
• Protection and safety: Cybercriminals routinely set out to "fish" confidential data of Internet users who use public networks. Vital information, from login credentials to passwords. This risk is practically reduced to zero by using an encrypted VPN connection.

This link explains in detail how to download and install the application, how to use it and how to solve the most common doubts: Avast SecureLine VPN - FAQ.

However, when we come across the message "SecureLine VPN server has rejected your license file" all of the above benefits are no longer available to us. This happens because the secureline VPN server rejects our license file as users. It's about a activation error quite frequent. Fortunately there are several ways to fix it.

Resolve problems with your Avast subscription

Many times problems accessing the SecureLine VPN server occurs for a reason as obvious and simple as this. Subscription has expired and needs to be renewed. On many occasions it happens that the subscription is active, but for some reason the application does not recognize it. If so, this is what we should do:

First of all, we will verify that our Avast account subscription is active.

If the message still appears after performing the above check, the problem may be something else: the subscription is done, but the application is not activated. What you have to do then to resolve the issue is to connect your subscription to your Avast account. How do you do this? It is enough to go to our account user profile and, in the option to manage email, add the email associated with the purchased subscription. We will receive a activation code that we must enter as shown in the image above.

If not, logically it will have to be renewed and reactivated. These are the steps to follow:

1. We double-click on the Avast SecureLine VPN icon that appears on the Windows desktop.
2. Let "menu" and "log in".
3. Next we introduce the credentials from the Avast account that is linked to the email address used to purchase Avast SecureLine VPN. Then we press again "Log in".
4. The last step is to select all the products Avast that we want to activate and finally we will click on "Activate and install". The installation process will take place automatically.

If, after performing these actions, the error persists, it will be necessary to resort to the help from the Avast support team.

Solve configuration problems

Another reason that can lead to this error is some kind of configuration failure. This occurs when there is a problem in the Domain Name Service (DNS) configuration. The way to solve it is directly linked to the operating system that we have installed on our computer. In the case of Windows 10 and Windows 8, the method to follow is as follows:

1. 1. First we log into Windows as administrator.
   2. Then we press the Windows key or we access the Windows start menu to access the configuration options.
   3. In this menu, we select the option "Internet network", where we will proceed to change the network configuration and also the adapter options.
   4. En "network connections", we click with the right mouse button on the option corresponding to the type of connection we are using. Thus, we will access the window of "Properties". (We may see a pop-up window requesting permission. If so, we will click on "accept" to continue).
   5. The next step is to select from the list the option to "Internet Protocol Version 4 (TCP / IPv4)" and press the «Properties» button.
   6. Here a series of possibilities are opened (Cisco OpenDNS, Google Public DNS, Cloudflare 1.1.1.1., Quad9). We will only select one of them and use the DNS addresses they contain. Next. After this, we press accept to save the changes made. (Perhaps at this point a "Network Diagnosis" window will appear, which we will have to reject).
   7. In the final stretch of the process we press the start keys of Windows + R simultaneously. A window will appear where we will write cmd and we will validate by clicking on the «OK» button.
   8. Finally, the command prompt window will appear where we will have to insert the following code: ipconfig / flushdns. The last action will be simply to click on the enter button so that the changes are saved. These last two actions correspond to the image above.

License rejected?

There is yet another possibility that would explain the "SecureLine VPN server has rejected your license file" message. Is about the most literal interpretation of the same. In this case, we should not look for other reasons beyond: our license has been rejected.

This can happen in some very specific circumstances. For instance, if the user has violated some of the rules that are set out in the agreement signed with Avast. Sometimes it is something involuntary, because hardly anyone usually reads the fine print of these terms, we simply accept without looking or paying attention to the details.

Still, we have options to fix the problem. To do this, you must contact the Avast support service by email, state the situation and follow the instructions provided to reactivate your account.

Other solutions

Sometimes the blissful "SecureLine VPN server has rejected your license file" error message can be triggered by trivial reasons. That is precisely why it is easy for us to overlook them. It is worth trying with these in any case Simple solutions before we get into more complex methods. Here are some of them:

Check connection

Yes that's how it is. Poor connection quality can negatively affect the connection process with a VPN. To perform the network check we will do the following:

1. Let "Start" and we select the option of "Settings".
2. Then we choose the option "Network and Internet".
3. En "Advanced network settings" we click on the option "Network troubleshooter."
4. Then we choose the adapter that we want to check and press "Following".

In this way we will receive the confirmation that there is a problem with the network. If instead the answer is positive, we will rule out such a possibility.

Disable Firewall

Also the Firewall or firewall can interfere in the connection of the VPN. In fact, it can sometimes even block the connection. The way around this is to add this connection to the firewall's exclusion list.

To end the root problem the most direct is disable Firewall. However, this is not a highly recommended idea, because by doing so we will leave the computer defenseless and exposed to virus attack. An intermediate solution could be to disable it momentarily:

1. Let "Control Panel" and we select "Security system".
2. Then we click on "Windows Defender Firewall" and press the activate / deactivate button, both for public and private networks.
3. Finally we click on "To accept".

Check that another VPN is not being used

It is another possibility that seems absurd, but that can sometimes be the source of this error. If we have another VPN installed on our computer, it is very likely that a conflict which results in connection problems. The logical solution is to disable the VPN that we do not want to use and use only one of them.

 Uninstall and reinstall Avast SecureLine VPN

Clean and clean. Many times reinstall the software it is the simplest and most direct solution to solve problems of this type. By uninstalling the program and reinstalling it, we will access the updated version of it, which will always be more efficient.